As soon as you place an order on our website, we will send you an order confirmation email to the email address you provided. This is to confirm that we have received your order in our system and have pre-authorized your payment method, ready for your purchase.

If you recently placed your order and did not immediately receive a confirmation email from us, there may be a few issues we can look into:

Our emails may be sent to your junk or spam folder.

There may have been a spelling mistake when you entered your email address during checkout.

Your mail server has very strong spam filters and identifies our emails as spam, so they don't get through.

We check our warehouse or suppliers to make sure your items are available and can be shipped as soon as possible. If your items are available for shipment, we will process the charges and prepare your order for shipment.

In the event that your item(s) are not available for immediate shipment, we will contact you via email or phone to offer you an alternative. If you decide not to use one of the alternatives we have offered you, we will remove the pre-authorization from your payment method.

Most of our couriers require a contact number to ensure a smooth delivery of your order. You will likely be contacted to arrange a delivery time slot that is most convenient for you. We do not share your information with anyone else, it remains private and confidential. Plus, if there is a problem with your order, we can contact you quickly and easily.

Absolutely. Tondoria strives to provide our customers with a safe and seamless customer experience. This site uses SSL encryption technology so you never have to worry about the security of your credit card.

Usually within 2 business days of processing your order, but this may vary depending on factors such as product availability, whether your order is made to order or the quantity you require.

Usually within 8 business days